GUIDED INSURANCE

PRIVACY POLICY

Effective Date: September 2, 2026

Guided Insurance (“Guided Insurance,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your choices regarding your information when you visit our website, request information, request a quote, schedule an appointment, communicate with us, or use our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Address
• Email address
• Telephone number
• Mobile telephone number
• Insurance-related information
• Vehicle information
• Property information
• Business information
• Information provided when requesting a quote
• Appointment information
• Communications you send to us
• Information necessary to respond to your inquiry
• IP address, browser, device, and website-usage information
• Cookies and similar tracking information

We only request information that is reasonably necessary for the applicable purpose.

2. How We Use Information

We may use information we collect to:

• Respond to inquiries
• Provide requested information
• Prepare or facilitate insurance quotes
• Communicate with customers and prospective customers
• Schedule and manage appointments
• Provide customer service
• Follow up on requests
• Provide insurance-related information
• Process applications or requests
• Improve our website and services
• Maintain website security
• Comply with legal and regulatory requirements
• Operate and administer our business

3. SMS/Text Messaging Information

If you voluntarily provide your mobile telephone number and separately opt in to receive SMS messages, we may use your mobile number and SMS consent information to send messages associated with the specific messaging program for which you provided consent.

These messages may include appointment reminders, appointment confirmations, responses to inquiries, follow-ups, customer communications, and other insurance-related communications consistent with the applicable opt-in.

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or call 678-590-5110.

4. No Sharing or Selling of Mobile Information

We do not sell, rent, or share your mobile telephone number or SMS/text messaging opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

This restriction does not prevent us from using service providers that assist us with operating our business, communications, customer service, technology, or messaging systems when those providers are acting on our behalf and are subject to appropriate confidentiality and data-protection obligations.

5. Information Sharing

We may share information when reasonably necessary to operate our business and provide requested services, including with:

• Insurance carriers
• Insurance-related service providers
• Technology and hosting providers
• Customer-support providers
• Scheduling and communication providers
• Professional service providers
• Vendors that provide services on our behalf

We may also disclose information when required or permitted by law, regulation, legal process, or governmental request.

We do not sell your personal information.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, measure marketing effectiveness, detect security issues, and provide relevant website functionality.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, maintain appropriate business and insurance records, resolve disputes, comply with legal and regulatory obligations, and enforce our agreements. Retention periods may vary depending on the type of information and the reason it was collected.

9. Your Privacy Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal information we maintain about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Update certain information
• Withdraw certain communications
• Opt out of SMS messages by replying STOP
• Request assistance regarding your privacy choices

Some requests may be subject to legal, regulatory, contractual, or recordkeeping requirements. To request assistance, contact us at 678-590-5110.

10. SMS Opt-Out

You may stop receiving SMS messages at any time by replying STOP. You may request help by replying HELP. You may also contact us at 678-590-5110.

Opting out of marketing or other SMS communications does not necessarily prevent us from contacting you through other legally permitted methods when communication is necessary to provide requested services, process an existing transaction, or comply with legal obligations.

11. Children’s Privacy

Our website and SMS messaging services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18 through our SMS program.

12. Third-Party Websites

Our website may contain links to third-party websites, services, insurance carriers, or other resources. We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal and regulatory requirements. When we make changes, we will update the effective date at the top of this Privacy Policy.

14. Contact Us

Guided Insurance3330 Cumberland Blvd SE, Ste 500Atlanta, GA 30339Phone: 678-590-5110Mobile: 404-426-3072Website: GuidedInsuranceAgency.com